RESUME
Education
BA in Communication Studies, Bloomsburg University of Pennsylvania, Bloomsburg, PA
Emphasis: Psychology
Work
Experience
January 2021– Present
Administration Intern, New Jersey Mobile Health Care, Mahwah, NJ
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Maintained & updated filing, inventory, mailing, database systems internally
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Assisted with coordinating new hire orientations, onboarding, and trainings
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Contributed to a 30% increase of credential compliance mandated from state
2017-2018
Physical Therapy Aide, Robbins Rehabilitation, Allentown, PA
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Worked in conjunction with the physical therapist and therapist assistant
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Developed strong relationships with patients in order to provide continuity of care
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Educated patients by demonstrating proper use of equipment and exercise routine
2016 – 2017
Teller, Wells Fargo, Allentown, PA
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Referred clients to bankers to achieve quota 5 consecutive quarters
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Suggested bank products and solutions to clients and informed them of newly available products
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Adhered to FDIC regulations, while following federal guidelines in daily transactions
2015 – 2016
Shift Supervisor, Starbucks Corporation, Allentown, PA
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Awarded Partner of the Quarter Award
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Assisted with new partner training by positively reinforcing successful performance
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Deployed partners and delegated tasks while developing positive relationships with shift team
Application Knowledge
Office applications including MS Office (Word, Excel, PowerPoint, etc.), Wix, ZoomVideo Communications, Adobe InDesign
Statistical
Analysis
Obtained information and data in order to make critical decisions in customer service, efficiency, and establishing attainable team goals
Conflict
Resolution
Documented complaints, appeals, disputes received via telephone and/or written in order to provide quality of care
Volunteer Work
January 2021-Present
PA PETS, Team Lead, Bloomsburg, PA
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Worked as team lead to boost social media following by 30%
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Increased fundraising for organization by 15%
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Organized and scheduled meetings with organizations for partnership